Whenever the surface pen goes anywhere near the screen the only thing to happen is the little hand icon comes up. Have uninstalled/ reinstalled numerous times through the cloud desktop app, restarting each time. I simply cannot get it to work the way it used to.
Now I'm stuck and if the only app I'm using no longer works my subscription is pointless. Is anybody else having the same issue? Is everybody else able to open a pdf and automatically start writing/ erasing etc with the pen with hand/ finger rejection all working fine? As I said on the original post it was working perfectly until I replaced the device due to a hardware fault. I've tried going through all of the preferences and have selected/ deselected 'auto-detect pen hardware to enable mark-up' restarting each time. I've uninstalled and reinstalled acrobat to no avail.Īll I'm able to do is use the pen to automatically scroll the page with the hand tool or I have to physically select the pen tool which then uses my pen tip, the eraser and my hand/ finger to mark-up the document. Was told the driver was up to date already. I updated the device driver as you suggested. My pen is working fine with everything else on my Surface pro 4 (acrobat is the only CC app I have installed). The issue seems to only apply to using my surface pen and acrobat Pro DC.
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